BRPELS is making significant improvements to our licensing process. The goal is to improve efficiency, reduce waste and remove redundancies. In the early stages of the process, the licensing team developed a few “quick wins” through automated licensing and application workflows, which decreased the average approval timeline by approximately 2 weeks.
Additionally, the licensing team deployed a new Law Review interface, hosted on the BRPELS webpage. Licensees can take the exam and immediately get pass/fail feedback and download their certificate. This cuts down on waste, decreasing time for hand-grading law reviews, allowing more time for customer service.
In the next few weeks, BRPELS will deploy a web-based Customer Service Portal, allowing real-time feedback from customers. We invite you to visit the new portal and give us feedback on our agency. This is all part of a Lean Six Sigma process, to drive positive organizational change.